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INTRODUCTION TO THUNDER MOBILE TICKETING

We are thrilled that you will be joining us at Chesapeake Energy Arena for the 2014-15 Thunder season!

As part of our ongoing efforts to find fresh and innovative ways to enhance your game experience, we are excited to offer Thunder Mobile Ticketing again this season. Thunder Mobile Ticketing offers you the convenience of using your smartphone as your game ticket, providing access to the arena with a unique QR code that can be scanned from your screen. Once your QR code is scanned, you will receive a printed seat locator as you enter the arena. It's that easy!

You can still easily print, transfer or resell seats using your Online Account Manager, which you can access through the above login. After logging in, you'll be able to manage tickets on your computer or with a new mobile-friendly site on your smartphone, tablet or other mobile device.

All the information you need to start using Thunder Mobile Ticketing is available in this online tutorial. However, if you have any questions, please feel free to contact your personal Thunder account manager. Thank you for your support of Thunder Basketball, and we hope you enjoy the convenience of Thunder Mobile Ticketing!


MOBILE TICKETING AT A GLANCE

AT ANY GATE

Log in to your Online Account Manager to access your Thunder mobile ticket. For admission, simply present your smartphone or your printed ticket at any arena entrance. There is no need to go to the box office. YOUR SMARTPHONE IS YOUR TICKET!

SEAT LOCATOR

The gate attendant will scan the QR code on your mobile ticket and print out a Seat Locator to help you and arena support staff find your seat(s).


GETTING STARTED: ONLINE ACCOUNT MANAGER

In addition to your personal Thunder account manager who can help answer questions and handle requests, you have 24-hour access to your tickets and the tools you will need to use them effectively throughout the season.

Through your Online Account Manager, you can easily assign, transfer or resell your Thunder tickets.

At the top of this page, you can simply enter your account ID or email address, as well as your password, to log in.


HOW TO: USE YOUR SMARTPHONE AS YOUR TICKET

  1. Log in to your Online Account Manager using any mobile device.
  2. From the mobile landing page, select "View Your Tickets" under the drop-down menu.
  3. Tap the individual ticket or "select all" for the tickets you would like displayed and select "View Your Tickets" at the bottom of the screen.
  4. Your ticket(s) will be displayed on the following page with a QR code.
  5. Bring your smartphone to any arena entrance and receive a Seat Locator once a gate attendant has scanned the QR code.


HOW TO: TRANSFER YOUR TICKETS

  1. Starting seven days prior to a home game, select the specific seat(s) that you wish to transfer.
  2. Tap or click the "Transfer to a Friend" option and follow the prompts to enter the name and email address of your recipient.
  3. Once completed, you will receive a confirmation email and your recipient will receive an email prompting them to log in or create an online account. From there, they can accept or deny the tickets you transferred.
  4. PLEASE NOTE: For security reasons, transferring a ticket online will automatically void your original ticket when the recipient accepts the ticket(s). There are no fees for you or your recipient to transfer or receive tickets through Thunder-Mobile.com



HOW TO: RESELL YOUR TICKETS

Selling your tickets for any Thunder home game has never been easier. Your tickets will be posted for resale through Thunder.NBA.com, where tickets are accessible to both other Season Ticket Members and the general public. You have the ability at any time to modify the posting price or cancel the posting entirely, as long as your tickets have not been purchased.

  • You will also be notified via email when your tickets have been purchased or that your posting has expired.
  • All postings for tickets listed for resale expire at tipoff of that game.

The proceeds from your sale, which are 95 percent of the selling price, either will be stored on your Thunder account as a credit to use toward at a future ticket purchase or can be automatically deposited into your chosen bank account. Funds are not applied to your account unless specifically requested.